United States Return Policy
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Unworn items can be returned within 15 days of the ship date for a full refund unless marked as final sale or otherwise noted.
SUMMER 2020 SHIPPING AND RETURNS
Please email support@geraldinemoon.com for a return authorization. The customer will be responsible for the return shipping cost. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
For returns sent back to our facility, please allow a few extra days for processing beyond our normal timelines. If you have any further questions about our current return policy or your order, please email support@geraldinemoon.com.
To return your order, please include the original invoice as well as the merchandise in their complete original packaging. We are not responsible for lost return packages and recommend you insure and track your package.
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Please email us with for return confirmation:
FINAL SALE ITEMS
Items purchased on sale and marked as FINAL SALE cannot be returned.
EXCHANGES
At this time, we can only process exchanges for the same item.
REFUNDS
You will receive an email notification from Geraldine Moon once your return has been processed completely. Please allow up to 15 days for your package to arrive and our Returns Department to refund your original form of payment. Also, we’re unable to refund any original shipping charges, if applicable.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@geraldinemoon.com. Please reference your order number.
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to deduct the retail value of the gift.
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